Delivery and returns

Delivery

A policy of MeterBox is to ensure that we deliver within three working days from the initial receipt of order or when the payment is made either through debit/credit card or from a clearance of a cheque payment.

Also, with larger orders typically 10 or more units of the same item we aim to dispatch within 7 working days.

All products bought from MeterBox will be delivered on a next day delivery to the customer as long as the delivery address is inside the UK. We have an agreement in place that uses TNT as our courier; if a mobile or email is included within the order information; you will receive a text from TNT informing you with an ETA on the day of delivery.

There is a section on the delivery information page when you are checking out; which allows you to make a special delivery request like ‘leave by side gate if no one is in’. If this is necessary we will pass on this information to the courier.

Note: All deliveries under £100 have a £10 carriage cost.

Returns

All returns must be in their original packaging and they must not have been used or fitted.

Items that were incorrectly ordered or unsuitable for its purpose can be returned for a full refund of unit price (excluding original carriage charge) as long as it is evident the product has not been used.

Please send to:

DKM Sheet Metal,
Units 3 - 9 Oldends Lane Industrial Estate,
Stonehouse,
Gloucestershire,
GL10 3RQ

Please include details of original order.